Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 1 Jan, 2026

At Airwings Holiday, we understand that travel plans can change unexpectedly. This Cancellation & Refund Policy outlines the procedures and conditions for cancellations, modifications, and refunds for bookings made through our platform. Our objective is to assist you efficiently while strictly adhering to the fare rules and regulations established by the respective airlines.

1. Policy Overview

All flight reservations are subject to the specific fare rules, conditions, and policies mandated by the operating airline. These rules dictate eligibility for cancellations, schedule changes, and refunds. By finalizing a booking, you acknowledge that you have reviewed and accepted both the airline's terms and the stipulations of this policy.

2. Airline Fare Rules
  • Tickets may be categorized as fully refundable, partially refundable, or non-refundable, depending on the fare type purchased.
  • Refund eligibility is determined by the specific fare class, routing, and the airline's policy.
  • Airlines may impose cancellation penalties or change fees in accordance with their tariff regulations.
  • In the event that an airline cancels or significantly reschedules a flight, you may be entitled to a full refund or rebooking accommodation.

We strongly advise reviewing the detailed fare rules presented during the booking process before confirming your payment.

3. How to Request a Cancellation or Change

To initiate a cancellation or modification request, please contact our support team directly:

📧 Email: info@airwingsholiday.com

To ensure prompt processing, please include the following details in your correspondence:

  • Full name(s) of the traveler(s)
  • Booking reference number (PNR) or ticket number(s)
  • Email address associated with the booking
  • Reason for cancellation or change (optional but helpful)
4. Refund Processing
  • Refunds are processed only after receiving approval from the respective airline.
  • Processing timeframes typically range from 7–14 business days, though this may vary depending on the airline's procedures or your bank's processing times.
  • Approved refunds are credited back to the original method of payment used for the booking.
  • Service fees charged by Airwings Holiday are non-refundable once a booking is confirmed, unless the airline issues a full involuntary refund for a flight cancellation.
5. No-Show Policy

If a passenger fails to check in or board the flight without prior cancellation, the ticket may be classified as a "no-show." In such instances, any residual value or refund eligibility is determined solely by the airline's specific no-show policy, which often results in the forfeiture of the ticket value.

6. Partially Used Tickets

For tickets where only a portion of the itinerary has been flown, any refundable amount is calculated by the airline based on the unused segment(s) and the applicable fare conditions governing the ticket.

7. Flight Changes and Modifications
  • Airline change fees and any difference in fare (if the new flight is more expensive) will apply.
  • All change requests must be submitted prior to the scheduled departure of the flight.
  • Changes are subject to seat availability on the requested flight and must be approved by the airline.
8. Airline-Initiated Changes or Cancellations

If an airline cancels or materially alters your flight schedule, Airwings Holiday will assist you in securing the remedy offered by the airline, such as a full refund or rebooking on the next available flight. Please note that we act as an intermediary and do not control the airline's decisions, compensation offers, or specific refund timelines.

9. Service Fees

Certain cancellation, change, or refund requests may incur administrative service fees to cover processing and support costs. These fees are disclosed either during the initial booking phase or at the time of the request and are non-refundable once the service has been rendered.

10. Customer Support

Our dedicated support team is available to assist with inquiries regarding cancellations, changes, and refund statuses:

📧 Email: info@airwingsholiday.com

✈️ Airwings Holiday is committed to clear communication, fair processing, and dependable assistance for every traveler.