Post-Ticket Service Fee Policy

At Airwings Holiday, we understand that travel plans can evolve even after a ticket has been issued. To sustain our commitment to 24/7 customer support, expert agent assistance, and access to our booking management systems, post-ticket service fees may apply. These fees are separate from—and in addition to—any charges imposed by airlines, government bodies, or other third parties.

1. Agent-Assisted Support Within 24 Hours of Ticketing

Service fees are applicable to refund, cancellation, or withdrawal requests requiring manual agent intervention within the first 24 hours of ticket issuance. This ensures accurate processing, strict airline compliance, and the timely resolution of time-sensitive requests.

2. Flight Cancellation, Refunds & Airline Credit Requests

Should you request a cancellation, a monetary refund, or the conversion of your booking into airline-issued future travel credit, a post-ticket service fee will be applied. This is in addition to any airline penalties, fare differences, or applicable taxes.

Please note:

Refund eligibility is strictly determined by the airline's rules and the specific fare conditions of your ticket.
Future travel credits are issued and governed entirely by the respective airline's policies and validity periods.
Post-ticket service fees charged by Airwings Holiday are non-refundable.

3. Ticket Changes & Exchanges

Requests for changes or exchanges are subject to airline approval, seat availability, and the fare rules of the original ticket. A post-ticket service fee applies in addition to any airline-imposed change fees or fare differences.

4. Special Post-Ticket Services

Additional service fees may apply for complex or special-case requests, including but not limited to:

Bereavement or compassionate travel assistance.
Medical emergency or health-related travel support.
Minor name corrections or spelling adjustments.
Route or itinerary revalidation.
Extensions of ticket validity.
Visa-related or regulatory travel complications.

5. Compassion Exception Policy (CEP)

We operate with empathy during difficult times. Under our Compassion Exception Policy, customers facing extraordinary circumstances—such as serious illness, bereavement, military deployment, or disability-related challenges—may be considered for partial fee reductions or waivers. All requests are reviewed on a case-by-case basis, and supporting documentation may be required.

6. Important Disclosures

All post-ticket service requests are contingent upon airline approval and fare conditions.
Service fees are non-refundable once the request has been processed.
Fees do not include airline charges, airport fees, government taxes, or third-party penalties.
Policies and fees are subject to change without prior notice due to airline or regulatory updates.
The final applicable fee will be disclosed and confirmed prior to any service being processed.

7. Contact Our Support Team

For assistance with post-ticket changes, cancellations, or refunds, please contact our team:

📧 Email: info@airwingsholiday.com
📞 Phone: +18442044905
🕓 Availability: 24/7 Customer Support

Our Commitment

Airwings Holiday is dedicated to transparency, fairness, and providing reliable customer service. This Post-Ticket Service Fee Policy ensures clear expectations while enabling us to deliver professional, timely support when you need it most.